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Open 365 days a year
Customer counseling: 9AM to 6PM (ARS is available 24 hours a day)
Train Ticket Guide
(Refund) Only tickets purchased by a membership holder on the website and tickets purchased at a train station can be refunded starting 24 hours before the train departure until the departure time.
Bring the ticket to the station ticket booth within one year after registering for the refund to receive the full refund.
<English ARS Service for foreigners>
If you need English ARS Service, Please press No. 7 on your phone.